Helen Hair always receives and tries to fix any problems to ensure customer satisfaction.
We guarantee that the product is 100% identical to the information provided on the website and advice. In case the customer, upon receiving the goods, finds that the product does not match the information provided by Helen Hair, you can contact Helen Hair again to resolve the above order and return the goods by refusing to receive the goods when the party receives the goods. shipping brought.
We apply a policy of exchange & return within 24 hours, counting from the date the goods are delivered to your address via the shipping service report. Firstly, we are very sorry if the product you received has problems that make you unsatisfied. Helen Hair always puts the customer's perception as one of the most important criteria to improve products to meet the needs of customers to the maximum.
How will we receive the product according to the return & exchange policy?
- Wrong product sent: If the product received is not the product you ordered on our website.
- Product quality problem: The color, length and weight of the product is not the product you ordered on our website.
We will not accept the product according to the return & exchange policy like?
- Number of times the product has been used: The product you have used is more than 2 times.
- Editing products: Products that you have cut, trimmed, permed, dyed, etc. Helen Hair offers free hair retouching care within 1 year of purchase.
For the fastest support for exchange and return, please contact Helen Hair's hotline or message on Helen Hair's fanpage.
